CMS Technical FAQ

1. What are the minimum system requirements to run the Visual Trading Software?
   
   
2. I tried filling out the demo form, but I got 'Error 500--Internal Server Error The server encountered an unexpected condition which prevented it from fulfilling the request.'
   
   
3. When I try to login into Visual Trading I get a "Version Check Error"
   
   
4. I am having connectivity problems. What do I do?
   
   
5. I am behind a firewall. What ports do I need to have opened in order for Visual Trading to work?
   
   
6. I am behind a firewall. My internet service provider opened the ports I have requested (7003 + 80) but I still can't connect.
   
   
7. I did something with Visual Trading and now when I log in I do not see any windows, only the icon on the bottom of the screen is visible.
   
   
8. My charts do not show up correctly and some of the candle stick graph does not show.
   
   
9. How do I change the background color of my charts?
   


Q1: Minimum System Requirements:

• Pentium class (or similar chip) running at 166Mhz or higher.

• 128MB RAM.

• Monitor Resolution should be set to 1024x768.

• Windows 98/NT/ME/2000.

• Internet Explorer 5.0 or Netscape v6.x. If you are using AOL, we recommend that you configure AOL to use Microsoft Internet Explorer for web browsing.



Recommended System requirements:

• Pentium II or Celeron class running at least 300Mhz or higher

• Monitor that supports 1024x768 with a color depth of 32 bits (16,777,216 colors) or higher resolution.

• 128MB RAM for Windows 98/2000, and 256MB of RAM for Windows NT.

• A fast Internet connection is vital for currency trading. We recommend that you install DSL or cable modem.

Q2: I tried filling out the demo form, but I got 'Error 500--Internal Server Error The server encountered an unexpected condition which prevented it from fulfilling the request.'

CMS's server was temporarily down for maintenance. Please try to register again and if you continue to receive an error contact us again and we will register for you.

Q3: When I try to login into Visual Trading I get a "Version Check Error"

Your Visual Trading is out of date. A new version has been released and you must run an update. Please run an update by going to: start->programs->visual trading->Update Visual Trading

Q4: I am having connectivity problems. What do I do?

In order for us to analyze difficulties with your connection, you must perform the following tasks the next time you are disconnected from our server or are unable to connect:

1) Please select Start->Run and type in cmd . This will take you to the DOS prompt where we can now enter the needed commands

2) Lets first try to ping our server from your machine. Please type
ping 216.128.80.138 (if you are trying to use our demo)
And
ping 216.128.80.132 (if you are trying to use our real trading)

3) Lets find out if your dns server is working. Please type
nslookup vtlive.fxserver.com

4) Lets see how our server is reached from your computer. Please type
tracert vtlive.fxserver.com

Please copy all the responses that you received from the above 3 steps by right clicking on command prompts title bar, selecting "select all" and then "copy". Paste all the information in an email, include the exact time the error occurred and send it to

techsupport@cms-forex.com

Once CMS has the above information they will be able to promptly assist you.

Q5: I am behind a firewall. What ports do I need to have opened in order for Visual Trading to work?

Visual Trading needs ports 80 and 7003 to properly communicate with our servers.

Q6: I am behind a firewall. My internet service provider opened the ports I have requested (7003 + 80) but I still can't connect.

You need to make sure your machine can reach our server. Please perform the following procedure.

Please proceed to Start->Run and type in cmd and then enter.

This will take you to your computer's command prompt. Type in:
ping 216.128.80.138 (if you are trying to use our demo)
or
ping 216.128.80.132 (if you are trying to use our real trading)

You should get a reply in the form of:

Pinging 216.128.80.138 with 32 bytes of data:

Reply from 216.128.80.138: bytes=32 time=16ms TTL=116
Reply from 216.128.80.138: bytes=32 time=16ms TTL=116

Ping statistics for 216.128.80.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 20ms, Average = 17ms

If you receive a message such as:
"Request timed out" or "Server is unreachable", you need to contact your internet service provider.

Q7: I did something with Visual Trading and now when I log in I do not see any windows, only the icon on the bottom of the screen is visible.

You have accidentally depressed the auto-hide button and the Navigation Window now needs to be brought back manually. Please hold your mouse cursor all the way on the left side of the screen (somewhere in the middle) for 10-20 seconds. This will bring the Navigation Window back on the screen. Make sure that you press the auto-hide button back in (this is a button that looks like a pin, it is first in the right-most column of buttons in the navigation window). This will always keep your navigation window on top. You can open any window from the Navigation Window, once you have it on your screen.

Q8: My charts do not show up correctly and some of the candle stick graph does not show.

It is hard for us to tell exactly how far off the chart is not displaying the candles. You can help us help you by taking a snapshot of your screen and sending it to us so that we can analyze it. To do so please do the following:

1) When you have Visual Trading on your screen with the problematic chart in front of you, please press the print screen button (located above) the insert button. This will take a snapshot of your screen.

2) Open paint shop by doing Start->Programs->Accessories->Paint
3) Select Edit->Paste. This should paste the screenshot to paint.
4) Save the file in any location desired.
5) Email techsupport@cms-forex.com and attach the saved file as an attachment.

As soon as CMS receives the snapshot we will do our best to assist you.

Q9: How do I change the background color of my charts?

To change the background color of the charts please do the following:
Right Click on the Chart and select Chart Properties.
Switch to the Spread Band tab.
There you will see two options:

Background Color - this will change the background color of the chart and
Background Color for High/Low zone - this will change the background color for the High/Low Zone located on the chart.